If you have an Android device and your location is not updating, please follow the troubleshooting steps below.
Also, if your friend's location is not updating on your device and they have an Android device, please share this page with them. 👍
Enabling WiFi can significantly improve location accuracy, even when not connected to an active WiFi network. Your device gathers information from WiFi points to pinpoint your current location.
Disable Battery Optimizers
If enabled, these settings can prevent Zenly from running in the background. Therefore, your friends will only see your real-time location when you have the app open.
These settings differ depending on your device but are usually found within the battery settings. Please select your device to see more detailed instructions:
Disable Data Savers & Data Restrictions
Verify that Zenly is exempt from the data saver as it requires access to data to send your location to your friends.
‘Settings’ > ‘Connection’ > ‘Data Usage’ > toggle off ‘Data Saver’
Ensure that Zenly has Permission to Access Your Location
Zenly will not be able to detect your location if you haven’t granted permission.
‘Settings’ > ‘Applications’ > ‘Zenly’ > ‘Permissions’ > enable ‘Location’
Enable Location Services & Set Location Mode to High Accuracy
Zenly will not be able to find you if location services are turned off.
‘Settings’ > ‘Location’ > toggle on ‘Location’ > toggle on ‘High Accuracy’
Ensure that You have an Active WiFi or 4G/5G Connection
Enabling WiFi can significantly improve location accuracy, even when not connected to an active WiFi network. When enabled, your device gathers information from WiFi points to pinpoint your current location instead of relying on cell towers, which can sometimes be far away.
Ensure that Zenly is Exempt from Auto-Cleanup Settings or Third Party Auto-Clean Applications
Some third-party auto-cleanup applications can prevent Zenly from running. If you have downloaded any cache cleaning or memory cleaning apps. please verify that Zenly is exempt.
Ensure that Zenly is Allowed to Auto-Start
Some devices have settings that exclude some applications from starting. The most common phones to have these applications are Xiaomi, Oppo, and Vivo.
Please note, sometimes due to environmental factors such as having a low cellular signal and no WiFi signal, an accurate location won't be available.