Your position isn’t updating correctly on your OPPO phone? Maybe your friends only see your real-time location when you have the app open?
If so, there’s a good chance that battery saving settings are enabled on your device. These settings can prevent Zenly from running correctly in the background. Therefore, your friends will only see your real-time location when you have the app open.
Lock Zenly from being forced closed by the Task Manager
Extremely important as it can completely stop Zenly from running when not opened
From the home screen, click on the lower left square menu icon to enter the multitasking interface. Find the Zenly screen and drag it down Zenly (as shown below) until a lock icon appears. (pictured below).
When the lock is enabled, Zenly will not be forced closed when you click the "X" (shown below) to clear memory.
Pro tip 💡: Please don't force kill Zenly by pushing-up. If you do this, Zenly will be killed in the background. Zenly won't be able to send your position or receive your friend's position if killed.
If the above step doesn't resolve the problem, please troubleshoot the following to ensure that settings are set correctly:
Disable OPPO Energy Saver
Settings > Battery > Energy Saver > Zenly > ensure the 3 options Background Freeze, Abnormal Apps Optimization and Doze are disabled
Settings > Notifications & Status Bar > Manage Notifications > Zenly > Enable the option Allow Notifications
OPPO Start-up Manager
Phone Manager > Privacy Permissions > Start-up Manager > Ensure that Zenly is allowed to start when you turn on your phone