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Data type
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How long is the data kept
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👩💻 User Registration information.
Data like your username, display name, and phone number.
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When your account is deleted (either because you requested it or after 1 year of inactivity), or when you change one of those settings like the display name in the application. The previous value is then deleted.
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👤 User preferences and metadata.
These are OS related settings that you can change whenever you want, like your preferences for sharing location data, receiving push notifications, access to address books, as well as in-app settings like map preferences, notifications, ski slopes, map options, length units, points of interest, VoIP, Private Mode etc.
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When your account is deleted (either because you requested it or after 1 year of inactivity), or when you change one of those settings in the application. The previous value is then deleted.
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🤳 User Profile picture (optional).
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When your account is deleted (either because you requested it or after 1 year of inactivity).
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📒 User Address book.
We think your privacy and the privacy of your friends is important, that’s why we only upload crypto-hashed versions of phone numbers and no other details. This means that we don’t know who’s behind the phone number, and we also don’t upload other details like names or email addresses. We can still use links between those cryptic hashes to recommend your friends on Zenly.
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When your account is deleted (either because you requested it or after 1 year of inactivity). All your past user pictures are deleted.
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👮 User Moderation information
Information linked to the monitoring of non-authorized behaviors on Zenly, for example, the blocked user list.
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When your account is deleted (either because you requested it or after 1 year of inactivity).
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🏥 User Support Communication.
Information when you contact Zenly’s awesome customer support team like questions, feedback or complaints
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Up to 24 months after you’ve submitted a support ticket (date of first contact). We keep it for 24 months because this is the legal limit for consumer complaints 🕰.
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🌏 Location.
Details on your location data, like timestamp, coordinates (Latitude, Longitude, Speed, Altitude, Horizontal and Vertical Precision) data on sensors, such as gyroscopes, accelerometers, and compasses, pedometer
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When your account is deleted (either because you requested it or after 1 year of inactivity).
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🔋 Complementary Location Data.
Information like whether your headphones are connected, battery level and plug state, the BSSIDs of wifi terminals, SSIDs in a temporary manner and for statistical purposes, wireless network names, and general mobile network information
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When your account is deleted (either because you requested it or after 1 year of inactivity).
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💬 Communications.
Chat content (group and individual), including messages, pictures, voice notes and transcriptions. Emojis sent/received
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When your account is deleted (either because you requested it or after 1 year of inactivity). Your one to one chat is deleted. For a group chat, only your messages are deleted.
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🏟 Places.
Information about the Places you’ve check-in at.
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When your account is deleted (either because you requested it or after 1 year of inactivity) or when you remove a check-in.
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🔍 Search results.
Information about your search queries.
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After 90 days.
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