It’s extremely important to us that Zenly remains a safe and friendly place for everyone and that no one has a bad experience. To ensure this, we've recently added ways for you to report inappropriate behavior. Currently, user profiles and chat messages can be reported.
We always recommend, as a first step, to block a user who is bothering you as this will prevent any further contact going forward 🚫.
Report a user 👥
1. Tap on their map pin to view their profile.
2. Tap the settings icon ⚙️ in the top right corner and select the option "Report user" and let us know what's happening. Please provide as much information as possible when submitting the report.
It's not possible to report a friend. If you want to report a friend you must first unfriend, and then submit a report.
Report a chat message 💬
1. Long press the message in question
2. Tap "Report message". Please provide as much information as possible when submitting the report.
All received reports are reviewed by a member of our support team although we only reply when necessary. Please rest assured, if your report is deemed serious we will take necessary action to ensure that Zenly remains enjoyable for everyone.